Frequently Asked Questions
1. What areas does TSS Transports serve?
TSS Transports is a Maryland-based premium transportation service with a strong focus on the DMV area, including Maryland, Washington, DC, and Virginia. We also provide transportation services throughout New York, New Jersey, Pennsylvania, California (including Los Angeles and San Francisco), Louisiana, and other locations across the USA.
2. What are TSS Transports’ business hours?
We provide transportation services 24 hours a day, 7 days a week, including holidays.
3. Which airports does TSS Transports serve?
We provide airport transportation to and from major airports, including BWI, DCA, IAD, JFK, LGA, and EWR, as well as other airports throughout our service areas.
4. Are your chauffeurs professionally trained?
Yes. Our chauffeurs are professionally trained, courteous, reliable, and committed to providing a safe, comfortable, and premium transportation experience.
5. What types of vehicles are available?
We offer a wide selection of vehicles to meet your needs, including sedans, SUVs, minivans, Sprinter vans, buses, limousines, Mercedes-Benz vehicles, Rolls-Royce, and party buses.
6. Do you offer airport meet-and-greet service?
Yes. We offer airport meet-and-greet and curbside pickup services. Meet-and-greet services can also be arranged for large events and venues. Additional charges may apply.
7. What happens if my flight is delayed or arrives early?
Once you provide your flight information, our team monitors your flight and adjusts the pickup time accordingly. We work with each situation individually to ensure a smooth airport transfer.
8. How far in advance should I make a reservation?
For airport transfers and smaller trips, we recommend booking at least 24 hours in advance. For weddings, parties, corporate events, meetings, and other large events, we recommend booking 7–10 days in advance or earlier.
9. Do you accept last-minute reservations?
We may be able to accommodate last-minute transportation requests, depending on availability. Additional charges may apply.
10. What types of transportation services do you offer?
We provide airport transportation, weddings, proms, corporate events, seminars, meetings, parties, special events, hourly transportation, daily transportation, and more. If you have a specific transportation need, just ask us.
11. Can I book transportation by the hour or for the entire day?
Yes. Our transportation services are available hourly or daily, depending on your needs and availability.
12. What payment methods do you accept?
We accept major credit cards, Venmo, Apple Pay, Cash App, and cash.
13. Do you require an advance payment?
A partial advance payment may be required for large events, while other reservations may require a credit card to confirm the booking.
14. What is your cancellation policy?
Cancellation requirements vary depending on the type of reservation. Airport transfers may require cancellation several hours before pickup, while weddings, events, and larger bookings may require more advance notice. Please review our Terms and Conditions or contact us for details.
15. Is smoking allowed in TSS Transports vehicles?
No. Smoking is not permitted in any TSS Transports vehicle. Our team will work with passengers to provide a comfortable travel experience.
16. Are pets allowed in your vehicles?
Yes. We allow small pets that can be safely carried in a bag or carrier, as well as service/assistance animals. Additional pet fees may apply. Please contact us for specific requirements.
17. Do you provide child safety seats?
Yes. Child safety seats are available upon request for an additional charge. Please let us know when making your reservation so we can arrange the appropriate seat.
18. Does TSS Transports protect passengers’ belongings during rest breaks?
Yes. Our chauffeurs take reasonable precautions to help safeguard passengers’ belongings during scheduled rest breaks, providing additional peace of mind throughout your journey.
19. How does TSS Transports provide a private and comfortable experience?
We are committed to passenger privacy and comfort. Depending on the vehicle and service, passengers can enjoy features such as personal music control, a smoke-free environment, and a quiet, comfortable travel experience.